PillMate Technical Support / 药准时技术支持

Frequently Asked Questions (FAQ)

1. Why am I not receiving medication reminders?

Please ensure that Notification permissions are granted in system settings (Settings > PillMate > Notifications).
Check if "Basic Reminder" or "Power Reminder" is enabled in the app's Settings.
Ensure your device is not in "Silent Mode" or "Do Not Disturb" without appropriate overrides.

2. Is my data synced across devices?

Your medical records and schedules are currently stored locally for maximum privacy. iCloud sync is planned for a future update to provide seamless cross-device management.

If you encounter any issues or have suggestions, please reach out to us:

Email: sunnylife.app@gmail.com

Support Hours: 9:30 - 18:00 (Monday to Friday, GMT+8)

一、为什么我没有收到服药提醒？

二、我的数据会跨设备同步吗？

如果您在使用过程中遇到任何问题，或者有任何建议，欢迎随时联系我们：

电子邮件： sunnylife.app@gmail.com

客服工作时间： 周一至周五 9:30 - 18:00 (GMT+8)